CHATBRIDGE24 WHATSAPP BUSINESS API

Home
Products
ChatBridge24

One WhatsApp number. Your whole team.

ChatBridge24 is Saabsoft's own WhatsApp Business platform and an approved Meta Tech Provider, built on Meta's official WhatsApp Business Platform (Cloud API). Connect your business number and your whole team answers it from one shared inbox, sends Meta-approved message templates, runs WhatsApp marketing campaigns and answers new chats around the clock with a chatbot you draw yourself. Use it as a standalone workspace, install it as a full app from the Bitrix24 Marketplace, or connect any other CRM through its REST API and signed webhooks. ChatBridge24 is designed, built and operated by Saabsoft Technologies in Dubai, UAE. As a Bitrix24 partner serving Bitrix24 UAE and Bitrix24 Dubai companies, our team connects your number and sets up the app in your portal.

ChatBridge24 WhatsApp Business API platform with shared inbox and Bitrix24 integration by Saabsoft

KEEP YOUR WHATSAPP BUSINESS APP, ADD THE API

BOOK A LIVE DEMO

THREE WAYS TO USE CHATBRIDGE24

Every ChatBridge24 feature runs on one connected WhatsApp Business number, and you choose where your team works. On its own, the standalone WhatsApp workspace gives you a shared inbox, approved templates, campaigns, the chatbot and the API with no CRM needed. If your company runs on Bitrix24, the Bitrix24 WhatsApp integration brings every conversation into Open Channels and the CRM. And any other CRM connects through signed webhooks and the REST API.

THREE WAYS TO USE CHATBRIDGE24

ChatBridge24 standalone WhatsApp workspace, Bitrix24 app and REST API for any CRM

WhatsApp Coexistence: One Number on the App and the API

Keep the number your customers already know on the WhatsApp Business app on your phone, and connect the same number to ChatBridge24. Nothing is re-registered and there is no SMS code: your contacts are imported, up to six months of one-to-one chat history can come across, and from then on every message reaches both places. A reply typed on the phone appears in ChatBridge24, and a reply your colleague sends from ChatBridge24 appears on the phone. How WhatsApp coexistence works.

WhatsApp coexistence - WhatsApp Business app and API on the same number with ChatBridge24

WhatsApp Shared Team Inbox

One thread per customer that your whole team can work: assign conversations, add labels and internal notes, reply with saved answers and search everything. Every message shows its delivery and read state, and the 24-hour customer service window is checked before you send, so your agents always know whether they can reply in free text or need an approved template. Explore the shared inbox.

Meta-Approved WhatsApp Message Templates

Build WhatsApp message templates with media headers, buttons and named values, submit them to Meta for approval and follow the review without leaving the app. Approved templates let you reach customers outside the 24-hour window for order updates, reminders, follow-ups and offers. How template approval works.

Advanced WhatsApp chatbot scenario builder in ChatBridge24

Advanced WhatsApp Chatbot, No Code

Draw your WhatsApp chatbot on a canvas: buttons and lists, questions that check the answer, conditions, waits, business hours and a hand-off to a person whenever you choose. Start scenarios from keywords, a new contact, a Click-to-WhatsApp ad or a message outside working hours, test them in a chat that sends nothing, then publish. The advanced bot is included in the Professional and Enterprise plans, and the same scenarios run inside Bitrix24 as a Bitrix24 advanced bot. See the WhatsApp chatbot.

WhatsApp Marketing Campaigns and Audiences

Everyone who has written to your number becomes part of an audience you can filter and save. Send an approved template to that audience as a WhatsApp marketing campaign, paced within the sending hours you set, and see the outcome for every single recipient. WhatsApp marketing campaigns and audience segmentation.

WhatsApp marketing campaign in ChatBridge24 with a delivery result for every recipient

Bitrix24 WhatsApp Integration

Install ChatBridge24 from the Bitrix24 Marketplace and WhatsApp chats arrive in your Open Channels, where your operators answer from Bitrix24. Every Lead, Deal, Contact and Company card gets a WhatsApp tab, automation steps on leads, deals, contacts, companies and Smart Processes send approved templates filled from the record's own fields, and a customer's first message can create the CRM record with the phone number and where they came from. It works on Bitrix24 cloud portals and on Bitrix24 On-Premise. Read about the Bitrix24 app.

WhatsApp REST API and Signed Webhooks

Connect WhatsApp to any CRM or in-house system. Signed webhooks post every new message and delivery status to your software, and the documented REST API gives scoped access to your numbers, templates and messages, with an idempotency key on every send. On the Enterprise plan the API also sends approved templates. Read the API documentation.

WHATSAPP COEXISTENCE IN DETAIL

What Comes Across When You Connect

Every contact in the WhatsApp Business app that has a WhatsApp number
Up to six months of one-to-one chats, if you allow it
Photos and files from the last 14 days
Everything from then on, live, from customers, the phone and your team

How to Connect Your Number

Update to WhatsApp Business app version 2.24.17 or later
Press "Add Business App number" and follow Meta's own steps
Approve the connection in the app on your phone
No SMS code, no PIN and no re-registration

What Stays on the Phone

Group chats keep working in the app
Voice and video calls stay on the phone
Existing broadcast lists become read-only
Open the app at least every two weeks to keep the number connected

Pricing Per Number, Not Per Seat

Starter, Professional and Enterprise plans, from $40 to $119 per number a month
Your whole team included, with no seat charge
Meta's message charges billed by Meta, with no markup
Hosted on AWS in the European Union

FREQUENTLY ASKED QUESTIONS

What is ChatBridge24?

ChatBridge24 is a WhatsApp Business platform built and operated by Saabsoft Technologies in Dubai, and an approved Meta Tech Provider. It connects your business number to Meta's official WhatsApp Business Platform (Cloud API) and gives your team a shared inbox, approved message templates, a chatbot, marketing campaigns and a REST API, on its own or inside Bitrix24.

Can I keep using the WhatsApp Business app on my phone?

Yes. With WhatsApp coexistence, a number that is already on the WhatsApp Business app is connected to ChatBridge24 without being re-registered. You keep chatting on the phone while your team answers the same number from ChatBridge24, and your customers see the same number and business name as always.

Does ChatBridge24 work with Bitrix24?

Yes. ChatBridge24 is available as a full app on the Bitrix24 Marketplace. WhatsApp chats arrive in Open Channels, a WhatsApp tab appears on Lead, Deal, Contact and Company cards, and automation steps send approved templates from your CRM. It works on Bitrix24 cloud portals and on Bitrix24 On-Premise.

Can I connect WhatsApp to a CRM other than Bitrix24?

Yes. Signed webhooks post each new message and delivery status to your CRM, and on the Enterprise plan the REST API sends approved templates back, so your own software becomes the integration.

How is ChatBridge24 priced?

Per connected WhatsApp number, with your whole team included and no per-seat charge. Plans start from $40 per number a month on annual billing, and Meta's message charges are billed to you by Meta at its own rates, with nothing added. See the current plans on ChatBridge24 pricing.

Where is my WhatsApp data hosted?

On Amazon Web Services in Frankfurt, Germany, with a disaster-recovery copy in Ireland, both in the European Union. Data is encrypted in transit and at rest. Read more on how ChatBridge24 protects your data.